YOUR RIGHTS WHEN BUYING AT A DISTANCE

Terms and Conditions

Conditions

By using our website, making a purchase or filling out a form on this website you agree to be bound by these terms and conditions and privacy policy.

Ordering and Payment

We take payment at the time of order, not necessarily the time of despatch. This is to ensure your information is

handled safely. Payments are processed securely via Paypal and no card details are stored on our server. No order is accepted by

Creaton Crafts and Gifts until it has been checked and approved. If there is a problem we will email you within three

working days.

Tax

The purchaser may incur additional import duties and custom charges levied by local customs against orders

despatched to addresses outside The United Kingdom. These are levied at the port of ingress on a consignment­ by-
consignment basis and we cannot predict if they will be charged or influence if and how they may be levied.

All import tax, duty and customs charges are the sole responsibility of the buyer for international (non-uk) orders.

Delivery

We will endeavour to deliver goods promptly but accept no liability for delay for any cause, all goods are posted either

by Courier or by Royal Mail and will require a signature upon reciept. Proof of postage is always obtained.

Packages are not considered lost in transit until 30 Working days after dispatch for UK deliveries and 50 Working days for international. (This excludes items sent using economy services).

 

Returns, Exchanges and Cancellations

We want you to be absolutely delighted with all your Creaton Crafts & Gifts purchases. If for any reason you are not

completely satisfied, we offer no hassle refunds and exchanges. Please  re­use the original packaging when

possible, and ensure all goods are returned undamaged within 7 days after you have received them.

Postage and packaging costs of return won’t be refunded unless we are to blame for sending damaged

goods or the wrong items.

All items are carefully checked before leaving us to ensure no faults are present, so faulty goods will never

be sent out. Damage may have been caused in the post, which should be visible on the outside of the

parcel. Please take time to check for parcel damage upon receipt of goods and return this along with the

unwanted goods so that we can make a damaged goods claim.

Packages are not considered lost in transit until 30 Working days after dispatch for UK deliveries and 50 Working days for international. (This excludes items sent using economy services).

Exchanges

Simply return your purchases to us within 14 days of receipt. We will then despatch replacement goods straight away. A

re­delivery charge (at our standard rates) will apply.

Cancellations

You can cancel an order by contacting us quoting your Creaton Crafts & Gifts order number. If you

have already been sent an email confirming dispatch, please simply return your purchases to us by following our refund

instructions.

 

Refunds

If you are not totally happy with your purchase you may return your item(s) to us within 14 days for a full refund.

(Please note that this excludes Personalised Items unless faulty)

Returned items must be unused and include all packaging material.

Simply email us within 14 days of receipt. We will then reimburse the full value of the returned

goods. The cost of returning goods to us for refund is the responsibility of the purchaser. This is conditional on the

return of goods in their original packaging and in good condition. We do not accept responsibility for return postage

costs or items lost or damaged in transit to us or in any other circumstances beyond our control, except at our

discretion.

Damage in transit

All items will be securely packaged prior to shipping to ensure your order arrives safely. Damages in shipping are rare however procedures are in place to deal with these situations should they arise. You must make note of any visual damage to the packaging on the courier’s receipt/screen. All damaged items must be reported to us within 24 hours of delivery. All packaging and items must be kept and returned upon request. Sometimes we may ask you to provide photographs of the damaged products and packaging to facilitate courier claims and to understand what happened and how we can avoid such an occurrence in the future.

 

Cookies

This website makes use of cookies for the following purpose:

  • To keep track of shop activity such as items added to your basket.
  • To enable log-in to the website to facilitate checkout and account management.
  • To enable website usage statistics, browsing behaviour and customer demographics (This information is anonoymised).

Further information on the data we collect can be found in our Privacy Policy.

Handmade Goods

Handmade goods are by nature variable, so sizes, shapes and designs will always vary slightly from one item to the

next, even if they appear identical in the shop.

Please allow for these minor differences when ordering more than one of the same item .

 

Changes

We reserve the right to amend these terms and conditions at any time without prior warning or notification. All changes and amendments will be posted on this page. These Terms and Conditions were last updated 19 September 2018

Statutory Rights

These Terms and Conditions of sale do not affect your statutory rights.

 

Law

Please note that all sales and deals are subject to UK Legislation

This agreement will be governed and interpreted in accordance with the law of England and Wales and the parties submit to the exclusive jurisdiction of the English Courts.