YOUR RIGHTS WHEN BUYING AT A DISTANCE

Terms and Conditions

Ordering and Payment

We take payment at the time of order, not necessarily the time of despatch. This is to ensure your information is

handled safely. Payments are processed securely and no card details are stored on our server. No order is accepted by

Creaton Crafts and Gifts until it has been checked and approved. If there is a problem we will email you within three

working days.

Tax

The purchaser may incur additional import duties and custom charges levied by local customs against orders

despatched to addresses outside The United Kingdom. These are levied at the port of ingress on a consignment­by-
consignment basis and we cannot predict if they will be charged or influence if and how they may be levied.

Delivery

We will endeavour to deliver goods promptly but accept no liability for delay for any cause, all goods are posted either

by Courier or by Royal Mail and will require a signature upon reciept. Proof of postage is always obtained.

Returns, Exchanges and Cancellations

We want you to be absolutely delighted with all your Creaton Crafts & Gifts purchases. If for any reason you are not

completely satisfied, we offer no hassle refunds and exchanges. Please try to re­use the original packaging when

possible, and ensure all goods are returned undamaged within 7 days after you have received them.

Postage and packaging costs of return won’t be refunded unless we are to blame for sending damaged

goods or the wrong items.

All items are carefully checked before leaving us to ensure no faults are present, so faulty goods will never

be sent out. Damage may have been caused in the post, which should be visible on the outside of the

parcel. Please take time to check for parcel damage upon receipt of goods and return this along with the

unwanted goods so that we can make a damaged goods claim.

Refunds

Simply email us within 14 days of receipt, if you wish to cancel. We will then reimburse the full value of the returned

goods. The cost of returning goods to us for refund is the responsibility of the purchaser. This is conditional on the

return of goods in their original packaging and in good condition. We do not accept responsibility for return postage

costs or items lost or damaged in transit to us or in any other circumstances beyond our control, except at our

discretion.

Exchanges

Simply return your purchases to us within 14 days of receipt. We will then despatch replacement goods straight away. A

re­delivery charge (at our standard rates) will apply.

Cancellations

You can cancel an order by contacting us quoting your Creaton Crafts & Gifts order number. If you

have already been sent an email confirming dispatch, please simply return your purchases to us by following our refund

instructions.

Handmade Goods

Handmade goods are by nature variable, so sizes, shapes and designs will always vary slightly from one item to the

next, even if they appear identical in the shop.

Please allow for these minor differences when ordering more than one of the same item .

Statutory Rights

These Terms and Conditions of sale do not affect your statutory rights.